Privacy Policy

This Privacy Policy explains how CCCS of Rochester collects, uses, discloses, and protects information when you use our website, request counseling or other services, or communicate with us.

Information We Collect

• Identifiers and contact information, such as your name, email address, mailing address, and phone numbers.
• Application and service information you provide, including financial, creditor, account, counseling, survey, and registration information.
• Communications and consent records, including messages, communication preferences, and the date, method, and status of your consent to receive text messages.
• Website and device information, such as your IP address, browser and device details, referring pages, and your interactions with our website.

We may collect information directly from you, automatically when you use our website, and from creditors, service providers, and other parties involved in providing the services you request, as permitted by law.

How We Use Information

• Respond to your requests and provide counseling, account, enrollment, and related services.
• Communicate with you about appointments, authentication, account activity, and program updates.
• Operate, secure, support, and improve our website and services.
• Comply with legal obligations and protect our rights, clients, and systems.

How We Disclose Information

We may disclose information to service providers that support our operations; to creditors and other parties as needed to provide services you request; when you direct or consent to the disclosure; or when required by law or necessary to protect rights, safety, and security. We require service providers to use information only for the services they perform for us and to protect it appropriately.

Mobile Messaging Privacy

If you opt in to the CCCSR SMS Program, you may receive recurring automated text messages about your request for services and, if you become a client, counseling, appointments, enrollment, authentication, account activity, and program updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information sharing: We do not sell or rent mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not buy, sell, rent, or transfer text messaging consent. Your consent applies only to the specific SMS Program and message categories described when you opt in.

For complete SMS Program details, see our SMS Terms & Conditions.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain business and consent records, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of storage or transmission is completely secure.

Your Choices

You may opt out of text messages at any time by replying STOP. You may contact us to update your communication preferences or request corrections to your information.

Contact Us

Questions about this Privacy Policy may be directed to CCCSR at cccsinfo@cccsofrochester.org or (888) 724-2227 Open 9am-5pm EST.